The Shaw Renewables Remote Monitoring service allows our team to access your biomass boiler to make adjustments and diagnose issues at our headquarters as well as via a computer, or portable smart device, giving you the peace of mind that a skilled operator can assist you where ever they are in the country.
Our remote monitoring package will give you support from our team who can use visualisation software to monitor your boiler interface in real time. Some of the benefits of this service include:
– Reduced site visits, saving you any unnecessary call out fees
– Fault alarms – your boiler can send you and Shaw Renewables error messages via email, alerting you to any issues, giving you the opportunity to resolve these before you lose heat.
– Faster resolution errors – a member of the Shaw Renewables team can often guide you through simple procedures with phone support, which means you don’t have to wait for a visit to site.
Can I have remote monitoring?
You will need to refer to your manufacturers guidance on remote monitoring to assess boiler capabilities and set up requirements, but the following boiler brands often have visualisation abilities.