Shaw Renewables Ltd. and its subsidiaries are committed to protecting your privacy. This Privacy Notice explains how companies in Shaw business group of companies (together, “Shaw Renewables” or “we” or “our” or “us”) use any personal information that we may collect about you when you interact with us. It also explains how we’ll store, handle and keep that data safe.
We know that there’s a lot of information here, but we want you to be fully informed about your rights, and how we use your data.
Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this Privacy Notice.
Shaw Renewables Ltd. includes each of the following companies:
When you are using any of our company websites, Shaw Renewables Ltd. is the data controller.
1) When do we collect your information and what information do we collect?
2) Reasons for collecting personal information
3) Use of your information
4) Sharing your information
5) How long do we keep your information?
6) Recording calls
7) Your Rights
8) Cookies
9) Where we store your personal data
10) How to contact us
We collect your information:
We will collect and process the following information about you as follows:
The type of information that we collect is limited to that which is necessary.
• To Deal with your Enquiries
For online or telephone enquiries, we will generally require basic information such as your name and contact details in order to be able to deal with your enquiry.
• Training and Quality Purposes
Telephone calls made to certain telephone numbers within Shaw Renewables Ltd. may be recorded for training and quality purposes. See also section 6 (Recording Calls) below.
• Website Registration
To register online to receive, for example, email alerts or access to certain documentation, we will require certain basic information from you together with confirmation of the alerts or documentation that you wish to receive.
• Business Purposes
When you enter into a business relationship with us, the information that we will require will be of a more detailed nature and may include your business address and contact details. We will need this information to ensure that we provide the requested services to you (including any member benefits), and for general administrative purposes (e.g. managing your account, undertaking customer satisfaction surveys and research and obtaining credit checks).
Any contract we have with you will be governed either by: (i) the applicable standard T&Cs; or (ii) bespoke contractual documentation agreed with our customers.
• Research
We may hold your personal details for research purposes, but in this case, we will never make your personal details available to other companies for marketing purposes other than for the marketing of Shaw Renewables’ products and services or where you have requested us to do so.
We use information held about you in the following ways:
Information you give to us. We will use this information:
Information we collect about you. We will use this information:
Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above.
We sometimes share your personal data with trusted third parties, including:
debt collection agencies, for the purpose of recovering unpaid debts due under our contract with you.
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected. At the end of that retention period, your data will either be deleted completely or anonymised (e.g. by aggregating it with other data so that it can be used in a non-identifiable way for business planning).
In certain cases, the law requires us to keep personal data for a specific period (e.g. a minimum of forty years in the case of COSHH records).
We may record calls for training, security and quality purposes.
Call recordings are stored securely and access to such recordings is limited to certain personnel only. Recorded calls will be saved for no longer than is necessary.
You have the right to request:
To ask for your information to be amended, please contact our Quality Manager.
If we choose not to action your request, we will explain to you the reasons for our refusal.
Your right to withdraw consent
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.
Where we rely on our legitimate interest
Where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must comply unless we believe we have a legitimate overriding reason to continue processing your personal data
Direct marketing
You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.
Checking your identity
To protect your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.
Partner websites
Our website may contain links to and from the websites of our partner networks, advertisers and affiliates. Please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. You should check these policies before you submit any personal data to these websites.
Complaints
If you wish to raise a complaint on how we have handled your personal data, you can contact our Quality who will investigate the matter.
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).
We hope this Privacy Notice has been helpful in terms of how we use your personal data and your rights in relation to such personal data. If you have any questions or wish to make a complaint, please contact our Data Protection Officer:
This Privacy Notice was last updated on 05.06.2021
Cookie | Duration | Description |
---|---|---|
cookielawinfo-checkbox-analytics | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics". |
cookielawinfo-checkbox-functional | 11 months | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". |
cookielawinfo-checkbox-necessary | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". |
cookielawinfo-checkbox-others | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. |
cookielawinfo-checkbox-performance | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance". |
viewed_cookie_policy | 11 months | The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data. |